“Oh! This escrow is with the REO dept….Please Hold!”
Sound Familiar? That’s what I was told today right before I entered a seemingly endless world of run around and horrible service! When I called the escrow company someone picked up right away and everyone was quite pleasant, however, as soon as I went to the REO department it was a different world. What is going on with these title departments? Emails take at least 4 hours to return and that is at best. There is literally no one available on the phone and like this call today I was on hold for 45 minutes. I simply sat on hold and used my cell phone for out bound calls and did other work. I wanted the loan to fund….AND IT DID BTW…but I had to get a hold of the officer or ANYONE who could answer the most simple question… “Have you sent in funding conditions?”
